well depot

FAQ

How can I contact the WELLDEPOT Webstore to talk to someone in person?

To contact the WELLDEPOT Webstore you can either fill out our info page and request that someone from WELLDEPOT call you. You could send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and someone will call you back or you can call us directly at 1.844.935.3376 to speak to someone.   Or if you are really old school you could write us a letter and send it to:

WELLDEPOT
950 - 540 5th Ave. SW
Calgary, Alberta T2P 0M2.

And some one will get back to you right away.

Do I need to be set up as a user to place an order on WELLDEPOT?

No, you can checkout as a guest without establishing an account. However, establishing an account will allow you to get a better discount, allow you to access past orders, reorder common parts, and store your shipment and payment preferences.

How do I go about setting up a user account at WELLDEPOT?

Setting up an account is easy. To set up a user account, please click on the sign in link at the top of this page, and then enter your contact information and shipping address. Follow the directions to set up your account and password.

If you have any questions please contact WELLDEPOT Webstore at This email address is being protected from spambots. You need JavaScript enabled to view it.

How do I know what the status of my order is and how can I track it?

WELLDEPOT will send you two emails after you place your order: an order confirmation email and a shipping confirmation email. The order confirmation email will arrive in your inbox immediately upon placing an order to let you know your order is being processed. A shipping confirmation email will arrive when your order has been shipped and will include an order tracking number.

How do I pay for my orders?   What payment methods does WELLDEPOT accept? 

We accept Purchase Orders. If you have existing credit with WELLDEPOT, you can use that credit as payment at checkout. If you do not have WELLDEPOT credit, you can apply for credit here. We also accept MasterCard and Visa. 

Will I be charged sales tax or additional fees? 

All sales tax and/or any additional fees will be displayed at checkout.

How do I return merchandise?

For return costs, or any other return questions please refer to our Returns Policy.